Bookings & Cancellations

* As most of our treatments require time to prepare and your therapist is booked out for your timeslot only, please give us a 24-hour notice should you wish to cancel or reschedule.

* Spa and Laser bookings: 50% deposit is required to secure your booking. For bookings not confirmed with a payment 24 hours before the start of the treatment, we reserve the right to cancel the booking without prior notice.

*Medical Aesthetics bookings: R400 deposit is required to secure your booking. We use this amount against the value of any treatment if you decide to proceed with medical aesthetics. For bookings not confirmed with a payment 24 hours before the start of the treatment, we reserve the right to cancel the booking without prior notice.

* Late cancellations (within 24 hours) or no-show will forfeit the deposit.

* Please note to arrive 15min earlier to your booking time to ensure full treatment duration. Late arrivals will impact the treatment duration, however we will try our best to ensure the quality of the treatment is not compromised

*Upon booking with us, we will send you an invoice with out banking details. Please forward Proof of Payment to info@kiaoraesthetics.co.za

Treatment Preparation & Aftercare

Laser Hair Removal:

Please ensure to shave the laser area prior to your appointment, unless advised otherwise by your therapist. Additional charges will be levied should you fail to comply. This includes R50 per area shaved (excluding back, arms and legs). For arms/leg/back shaving, the charge will be R150).

• Sun exposure – for an optimally effective and safe treatment, sun exposure, as well as the use of tanning beds must be stopped at least 2-3 weeks prior to treatment. One month before the treatment apply 30+SPF sun block regularly to areas which are exposed to the sun.
•  The intake of sun activators or the use of chemicals – self tanning lotions must be stopped 2 weeks before your treatment.
• Medication and/or nutritional supplements – It is very important to mention all the medication and/ or nutritional supplements you take. Some of the ingredients might be photosensitive and could cause pigmentation.
• Skin preparation – prior treatment skin must be thoroughly cleaned with either soapy water or a mild cleansing agent. Neither make-up nor fragrance remains. If you have applied any essential oils or have had a recent aromatherapy bath or massage, it is very important you mention it.
• The area to be treated should ideally be shaved the day before the treatment. If not, it will be shaved the same day. If shaving is not tolerated on facial areas for instance, depilatory creams could be used.
•  It is very important not to remove the hair from the follicle (wax, pluck, thread) at least 3 weeks prior to treatment. You can remove the hair from the surface only! (shave, depilate or trim).
•  The use of bleaching creams must be stopped at least 3 weeks prior to treatment.
• Read the full Aftercare instructions here: https://kiaoraaesthetics.co.za/portfolio-item/laser-information/

Chemical Peels:

• Please ensure to use a broad-spectrum sun protection every day and keep your skin well moisturized prior to the treatment. If you’re unsure of your skin conditions, please allow an extra 15min to your booking for a skin analysis, our therapists will recommend the most suitable treatment program for you. Please stop using any products containing retinol at least 3 days prior to your treatment.
• Aerobic exercise and/or vigorous physical activity should be avoided for 48 hours. Direct sunlight exposure is to be avoided immediately following the treatment (including any strong UV light exposure and/or tanning beds). If some sun exposure cannot be avoided first apply a broad spectrum sunscreen of SPF 30. Sunscreen (with a minimum SPF 15) should become part of your daily skin care regimen as skin can potentially become more sensitise to the sun as a result of this treatment.
• Unless otherwise specified, in the evening following your treatment, cleanse your skin with a mild cleanser and water followed by a non-active moisturiser.
• Do not apply additional exfoliating ingredients/products the day of your service as over-exfoliation can result in irritation or further sensitivity. Consult your skin care professional before resuming topical treatments.
• Enzyme peels, facials, chemical peels or facial waxing can result in skin flushing/redness or slight skin flaking or sensitivity for up to 48-72 hours post treatment.
• DO NOT peel, pick, rub, or scratch your skin at any time, whatsoever. This can potentially cause damage or compromise your results.

Lash Extensions:

Please arrive with no eye make-up and cleaned lashes. Make-up removal will be charged and extension time will be reduced. For fills, please ensure to clean your lashes with the lash extension cleanser prior to your appointment. Please note that we cannot fill on top of other technician’s work.

Medical Aesthetics including Botox, Fillers, Threads and Plasma Fibroblast:

• Please do not assume alcohol from the previous day and no tea or coffee at least 2 hours prior to the treatment.
• Please ensure you familiarise yourself with the aftercare instructions provided by the Doctor.
• IV Therapy: Please ensure that you drink adequate from 24-48 prior to your treatment. IF you require further guidance, please contact us prior to your appointment so that we can advise.

* Nails: Please note the duration of the treatments is only an estimate and can vary depending on your nail conditions. For gel removals in additional to your nail treatment, please contact us or book online for a gel removal appointment.

Parking

You may park in any allocated Kia Ora Aesthetics bays, Any Visitor bays or shaded visitor bays.